Shipping & Returns Policy
|Shipping Fee:||Delivery window:|
|New Zealand:||$10||3-7 days|
|Rest of the world:||$45||3-21 days|
We aim to process, package and send your order within 1-3 days of your order being placed - this sometimes takes a little longer, please bear with us. You will receive an email with your tracking information once your order ships. If you do not receive a shipping confirmation email within 5-7 business days of placing your order, please contact us a firstname.lastname@example.org
Please note that all international orders are shipped delivery duties unpaid (DDU), via DHL Express International. Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes imposed by your country.
Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. If duties and taxes are not paid for by the customer and there is a refusal upon delivery, customers will not be reimbursed for their order.
You may return any product, with the exception of sale or discounted items, within 21 days of receiving the item. Items must be returned unworn, unaltered and unwashed. All original packaging and labelling must be returned also.
Sale items may not be returned or exchanged unless they are faulty so please do choose carefully. Shipping and handling charges are not refunded unless the original item was incorrect or faulty.
To return an item, please email email@example.com
We offer refunds on faulty products, whether they are full price, or sale stock. We will endeavour to solve the issue of the faulty product by means of an exchange or store credit, failing that, we will issue a refund within 5 days of that decision being made by you, the customer. If approved, refunds will be credited to the original form of payment including any additional shipping costs. If you have any issues or queries regarding the status of your refund, please email firstname.lastname@example.org